Refund & Returns Policy

Last updated: 25 July 2026

This Refund and Returns Policy applies to purchases of Slim Coffee Booster made through https://charmingorganicb.world/, operated by The Lumen Nutrition Ltd. We want you to be satisfied with your purchase. If you are not, we have a straightforward returns process in line with your statutory rights.

1. Your Statutory Right to Cancel (Consumer Contracts Regulations 2013)

As a consumer purchasing goods at a distance (online), you have the right to cancel your order and receive a full refund under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  • You may cancel your order within 14 calendar days of the day after you receive your goods (the "cooling-off period").
  • You do not need to give a reason for cancellation during the cooling-off period.
  • If you have already received the goods, you must return them to us within 14 calendar days of notifying us of your cancellation.
  • To qualify, goods must be returned unopened and in their original condition (sealed packaging, undamaged).

2. How to Initiate a Return

1

Contact us within the 14-day window

Email support@charmingorganicb.world or call +44 20 3948 7120 (Mon-Fri, 9:00-17:00 GMT). Please include your full name, order reference number and reason for return (optional).

2

Receive return instructions

We will send you a return confirmation and the return address within 2 business days.

3

Return the goods

Send the unopened product back to us using a trackable postal service within 14 calendar days of your cancellation notice. You are responsible for return postage costs unless the item is faulty or incorrectly supplied.

4

Receive your refund

Once we receive and inspect the returned goods, we will process your refund within 14 calendar days. Refunds are issued via the original payment method. For pay-on-delivery orders, we will arrange a bank transfer or alternative method agreed with you.

3. Faulty or Incorrectly Supplied Goods

If you receive a product that is faulty, damaged in transit or different from what you ordered, please contact us within 30 days of receipt at support@charmingorganicb.world. In such cases:

  • We will arrange collection of the goods at no cost to you;
  • We will offer you a full refund, replacement or repair in accordance with the Consumer Rights Act 2015;
  • You do not need to return the goods in original packaging if they are genuinely faulty.

4. Exclusions

The following products are not eligible for return under the statutory cooling-off right:

  • Opened food supplement packs (for hygiene and safety reasons, as permitted under Regulation 28(3) of the Consumer Contracts Regulations 2013);
  • Products returned outside the 14-calendar-day return window without prior notice to us.

These exclusions do not affect your rights where goods are faulty or misdescribed.

5. Refund Processing Times

Refunds will be processed within 14 calendar days of us receiving the returned goods. We will notify you by email when the refund has been issued. Bank processing times may vary - typically 3-5 business days after we issue the refund.

6. Your Statutory Rights

Nothing in this Refund Policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. For independent advice, you may contact:

7. Contact for Returns

Email: support@charmingorganicb.world
Telephone: +44 20 3948 7120 (Mon-Fri, 9:00-17:00 GMT)
Post: The Lumen Nutrition Ltd, 14 Botanical Court, London, EC1V 4PB